




| Delivery Time Each piece of furniture we provide is handcrafted, and built from scratch. This process does take time, so giving an accurate completion date for your furniture is quite difficult. Your furniture will take around three months to complete and deliver, but because we work with so many different Amish craftsmen, your order may be completed in less time than that. We quote around three months for delivery time because this is the maximum amount of time your order will take to be built and shipped. Once you place your order we take the responsibility to track each piece individually. You will be notified via email each time there is a status change to your order. You can also track the development of your order via your customer account page. When your order is ready to ship, our tracking specialist will contact you to help coordinate your delivery with our shipping company. Shipping Information We use for all our shipping needs. The shipping company picks up the furniture from the Amish craftsmen. There they inspect the furniture, then professionally wrap and package it. In 5-10 business days, the merchandise is ready to ship. It is released to a freight company who carries it to your area. Once your order has been shipped. Our tracking specialist will contact you with the freight company's information, and an order tracking number. PackShipUSA contacts you to provide the tracking number, estimated arrival date, and receiving instructions. The merchandise is delivered via CURBSIDE, or INSIDE DELIVERY WITH SETUP. CURBSIDE DELIVERY When the furniture is at a destination terminal near your home, PackShipUSA will call you to schedule a delivery. The delivery will be made with one driver, and the trailer will not have a lift gate. The customer must have someone on hand at delivery to provide assistance to the driver during unloading. It is the customer’s responsibility to get the furniture inside the home. After unloading and before the driver leaves, the customer should inspect the furniture for damage If damage is found, the customer should note the damage in the appropriate box on the Delivery Receipt. Up to now, we have not had a single case of damage in shipment since we started using PackShipUSA. INSIDE DELIVERY WITH SET-UP When furniture is shipped to a customer for inside delivery with set up, a specialty carrier such as Bekins or Mayflower will perform the delivery to the customer’s home with two men in a 45’ or 48’ trailer with a ramp or lift gate. The two men will carry the furniture to the rooms requested and set up the furniture. This method costs about $200 more than the curbside method. The Packaging Process Step 1 - Furniture Pickup Packship USA picks up the merchandise and takes it to its warehouse. Step 2 - Inspect, Wrap, and Pack The merchandise is inspected, wrapped and professionally packaged. Step 3 - Ready to Ship In 5 - 10 business days the furniture is ready to ship. It is released to a freight company who carries it to your area. Step 4 - Delivery Status Packship USA contacts you to provide the tracking number, estimated arrival date and receiving instructions. Step 5 - Merchandise Delivered Depending on the delivery option selected, the merchandise is delivered via curbside or inside your home or office. For details on the curbside and inside delivery options read above. |